Quick Support Module

Quick support program that does not require installation. Great for a one time session or for support on a machine that you do not typically use.

Host Application

SGN’s full support program. This is a recommended installation which will allow SGN engineers to help you quickly and efficiently.

Need a hand?

Request support / Report a fault

Maximum size: 1MB.
Allowed file types: .jpg, .jpeg, .png, .gif, .pdf, .txt, .csv, .xls, .xlsx, .doc, .docx.

Top Tips

If you are reporting a line or broadband fault, please remeber to include the telephone number of the affected service

Are you getting an error message? If so, please include it in your description.

Tell us as much about the problem you are experiencing as possible

Did you reboot your device or router? We know being told to switch it off and on again can be a little frustrating but it genuinely fixes the problem 50% of the time