SGN Service Status Page

Major Incident Notification

Update 2:

Please be advised that all services have now been restored by our NOC. We are continuing to work with our cabling vendor to identify the root cause. This incident will remain open whilst our engineers continue to investigate. The next update is due at 02:30 or on reciept of further information.

Update 1:

Our NOC engineers have manually re-routed a large amount of traffic and have successfully restored the majority of services. Our NOC are continuing to investigate and apply a temporary fix to restore the remaining services, whilst also working  with our cable vendor to further investigate the root cause. The next update is due at 00:30 or on reciept of further information.

Original Notification:

We are currently aware of an issue affecting a number of DSL and Ethernet Services which terminate into our Manchester MA3 PoP. Our NOC engineers are investigating urgently and this has been classified as a P1 Incident. The next update will be at 23:30 or on receipt of further information.

We apologise for the inconvenience that this may have caused and the impact this may have had to your business, should you still be experiencing any issues please do not hesitate to contact us and we will investigate further.

 

Major Incident Reference: N2021-001
Time Reported: 25/01/2021 @ 22:00 GMT
Services affected: DSL and Ethernet services which terminate into our MA3 PoP
Problems Reported: Total loss of service
Description of the problem: Details to be confirmed
Priority: HIGH
Locations impacted: (If applicable)
3rd Party: (If applicable)
Next Update: 02:30 GMT (26/01/2021)

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